Helpdesk City Adventures

Make sure you’re at the correct starting point, as mentioned in the email with your game code.

That’s frustrating! Please check the following:
1. Is your WiFi turned off?
2. Is your mobile data and GPS location turned on?
3. Did you click "allow" on all permissions when downloading the app?

Have you done all of this and it's still not working?
1. Close the app
2. Reopen the app (you will be logged in automatically)

Still not working?
1. Restart your device
2. Reopen the app (you will be logged in automatically)

If this still doesn't work or you are not logged in automatically:
Give us a call at +3185 065 4537, and we’ll help you get the game started. We’re available during evenings and weekends as well.

Contact us at +3185 065 4537! We’ll resolve the issue right away! We’re available during evenings and weekends too.

No, you cannot test the game in advance. Only enter the game code when you’re ready to start playing. Once you click start, the game begins, and the code can’t be used again.

The Hunt has got a test environment. Want to test The Hunt? Enter 'Demohunted' as the game code. This demo allows you to check if the app is working properly on your phone.

In this case, please contact us at +3185 065 4537! We’ll fix the issue behind the scenes for you. We’re available during evenings and weekends as well.

Could it be that some teams are logged in with more than one device? Ask those people to log out. Each team can only log in with one phone using the game code. Then, call us at +3185 065 4537. We can log those devices out, allowing you to log in again. We’re available during evenings and weekends as well.

• Is it a participant logged in with the main device? Ask that person to log in again using the same team name.
• Is it a participant using the spectator function? Instruct them to stay close to the person with the main device. Scan the QR code visible on the main device’s app, and you can start spectating again!

That’s frustrating! Please check the following:
1. Is your WiFi turned off?
2. Is your mobile data and GPS location turned on?
3. Did you click 'allow' on all permissions when downloading the app?

Have you done all of this and it's still not working?
1. Close the app
2. Reopen the app (you will be logged in automatically)

Still not working?
1. Restart your device
2. Reopen the app (you will be logged in automatically)

If this doesn’t work or you are not automatically logged in:
Call us at +3185 065 4537, and we’ll help you get the game going again. We’re available during evenings and weekends as well.

This can happen if your connection is weak for a moment. It often resolves itself.
If not?Please check the following:
1. Is your WiFi turned off?
2. Is your mobile data and GPS location turned on?
3. Did you click 'allow' on all permissions when downloading the app?

Have you done all of this and it's still not working?
1. Close the app
2. Reopen the app (you will be logged in automatically)

Still not working?
1. Restart your device
2. Reopen the app (you will be logged in automatically)

If this doesn’t work or you are not automatically logged in:
Call us at +3185 065 4537, and we’ll help you get the game going again.

The QR code will appear after the game has started. You’ll find it as a small icon at the top of the screen. Click on it, and each team member can scan the code.

This is possible if you still have at least 10-15 minutes left on the clock. Call us at +3185 065 4537 and make sure to have the following ready:
• The game you are playing
• The game code

Note: If you're playing The Hunt, make sure to call us during the first round! We’re also available during evenings and weekends.

Check if the results email ended up in your spam folder. This email is automatically sent to the email address used for booking, right after the game ends.

If you still haven’t received it after 10 minutes, call us at +3185 065 4537, and we’ll resolve it for you. We’re available during evenings and weekends as well.

Can you still finish the game? If yes, continue playing! If not:
1. Have another device download the app.
2. Make sure you know your team name, game code and the game you’re playing.
3. Call us at +3185 065 4537 (also available during evenings and weekends).
4. One of our team members will guide you through the next steps.
Only proceed with the following steps once you have someone from our team on the phone:
5. Close the app on the phone that is running out of battery.
6. Log into the new device with the same team name, but add a "2" at the end.
7. We will ensure that the score from the old device is transferred to the new one.

PS: Try to keep your battery charged, it saves valuable playing time!

We can control a lot, but unfortunately we can't control the weather. If the weather is too bad. You have two options:
1. Wait for the worst of the rain to pass.
2. Decide to play another time.
The game time only starts once you click “Start.” Until then, the code remains valid.